Editorial policy

This page says who publishes this site, what the byline on an article covers, and who answers when something here is wrong. It is deliberately short on principles and long on specifics, because a reader deciding whether to trust a figure needs the second and not the first.

Who publishes this

Travelaidnow is published by Travelaidnow Holidays Private Limited. The registered company details, address and telephone number are on the about page, including the corporate identity number, which you can verify against the public register rather than taking our word for it.

What the byline means

Articles here carry the byline Travelaidnow Editorial Team. That names the organisation responsible for publishing and maintaining the material. It is not a claim that one named person wrote every article, and it is not a pen name standing in for an individual.

We would rather publish an honest organisational byline than invent an author. A named writer with a photograph and a paragraph of biography is the conventional way to signal expertise, and where the biography is not true it is simply a fabrication that happens to look reassuring. So there are no author profiles on this site, no stated credentials, and no reviewer badges.

What replaces them is checkability, and it is currently uneven. Every threshold and dollar figure on the site names the instrument it came from; that part is enforced automatically. Inline source links beneath each section of an article are newer, and so far reach 1 of our 18 articles. They are added as posts are revised.

So on a post without them you are taking our word for it, and you should weigh it as such. We would rather say that than imply a level of citation the pages do not yet have.

Where information comes from

When sources disagree, the one higher on this list wins.

1The regulation itselfThe text of the rule in the Code of Federal Regulations, quoted rather than summarised.
2Government datasets and regulator guidanceFederal statistical releases such as the DOT on-time filings, and the regulator's own published guidance.
3The carrier's own binding documentsA contract of carriage or the customer service plan an airline is required to publish.
4Operator and airline policy pagesAn airport operator's published transfer times, or an airline's own baggage policy page.

Two further categories sit below these, and it matters that they are named rather than quietly excluded. A platform’s own help or pricing page is used where that platform is the subject. And where nobody publishes a figure we need — a walking allowance inside a terminal, say — we work it out ourselves and label it as ours.

That label does the real work. Our own estimate is never folded into someone else’s figure to make it look sourced, and the methodology defines all eight authority kinds, including that one, with the rule for each.

What we never use: another travel site, an aggregator, or news coverage of a rule in place of the rule itself.

For anything numerical, the detail is elsewhere. How a figure earns its authority tag, how staleness is tracked, and the specific figures we refuse to publish at all are set out on how we source, verify and refuse figures. That page is the one to read before quoting a number from here.

How the writing is produced

Drafts here are produced with AI assistance. Before anything is published, a person edits the draft and checks its factual claims against the source material.

We would rather say that than leave you guessing. It is also the reason the rest of this page is about sourcing: where a claim can be traced to the regulation or the dataset behind it, how the first draft was written matters considerably less than whether the citation holds.

What this is not is expert review. A person checking a claim against the source it names is doing something specific and limited, and it should not be mistaken for a professional in the field signing the page off.

What is checked, and by what

Some of the checking here is automated and runs whether or not anyone remembers to look. Each of these covers a specific, named thing, and the scope is worth stating exactly, because “automatically verified” said loosely would cover far more than is true:

Two sections of federal regulation, daily. A job re-reads 14 CFR § 250.5 and § 254.4 and fails if the three statutory dollar amounts we publish — the two denied-boarding ceilings and the baggage liability floor — are no longer the figures in the rule. Those move on an inflation cycle, so the calendar rather than a code change has to trigger it.
Three carriers’ contracts, weekly. A job re-reads the filed contracts of the three airlines whose disruption wording we quote directly, and fails if the sentence we attribute to them is no longer there. A carrier can revise a contract of carriage on any morning without announcing it.
Hand-read figures in the hub and baggage data. Transfer times and baggage thresholds a person read from a source carry the date they read it. They warn at 90 days and stop the build at 365 days, so those figures cannot quietly age on the page indefinitely.
The rights engines, published datasets and link structure. A suite of checks runs on every proposed change and weekly. It fails when a rights verdict cites a statute not on the vetted list, when a published dataset stops matching the figures it was generated from, or when a page is left unreachable.

What none of that covers is ordinary article prose. No machine checks whether a sentence in a guide is still true. That is what the corrections address below is for, and it is the honest reason to have one rather than a decorative one.

Nor is any of it review by a person with standing. There is no legal review of this material, no professional certification behind it, and no external expert signing off on pages. Where a question genuinely needs a lawyer, the page should say so rather than answer it.

Publication and update dates

An article shows the date it was published. That date does not change.

An Updated date appears only when the article has been substantively changed — a correction, a rule that moved, a section rewritten. We do not refresh dates to make old material look current. If you see only a published date, the piece has not been revised since.

Corrections

If something here is wrong or out of date, tell us at booking@travelaidnow.com. Pointing at the source that contradicts us is the fastest route to a fix.

Where a correction changes what a reader would have concluded, the page should say it was corrected rather than being edited silently. A small fix — a typo, a broken link, clearer phrasing — is simply made.

A related habit, and a separate one: several pages carry a visible note correcting a claim that circulates widely elsewhere and that our own sources contradict — an airport train that was announced and never ran, a rule number passengers still quote that was repealed decades ago. Those notes name where the wrong version came from and link the source that settles it. They correct the record generally, not our own past errors.

How we are paid, and what it does not buy

Travelaidnow earns a service fee when a traveller books through our agents by phone. The fee range is disclosed on the about page and quoted before you pay anything.

What that fee does not affect is what the pages say. An explanation of your rights, and the result a tool gives you, do not change depending on whether you call us. The tools are free, require no account, and frequently conclude that you are owed nothing and have no reason to phone anyone.

What we are not

Travelaidnow is an independent travel agency. It is not an airline, not a regulator, not a court, not a law firm and not a claims company. Nothing here is legal advice, and we take no percentage of anything you recover.

An explanation of a rule is not a ruling on your particular flight. Where the outcome depends on facts only the airline holds — what actually caused a delay, what was within its control — the pages say the question cannot be settled from here, because it cannot.

Contact

Corrections, source requests and press enquiries all go to booking@travelaidnow.com. The postal address and telephone number are in the footer of every page and on the about page. Reporters wanting the underlying figures behind a table are welcome to ask; we would rather be quoted accurately from the source data than paraphrased.