Free · no signup · no booking reference
Tools for a flight that has gone wrong
Six tools, each built to answer one question in under a minute and to show its working. Compensation figures are quoted from the regulation that sets them. Airport transfer times come from the airport’s own published page, with the date we last checked it. Where a number is our estimate rather than someone’s published figure, the page says so on the line it appears on.
What the airline owes you
Am I owed money, and under which law?
Flight delay compensation checker
What an airline actually owes you for a delay or cancellation under US, EU 261, UK 261 or Mexican law. Cites the provision, computes the EU distance band, and shows when two regimes reach one ticket.
I was bumped from an oversold flight. What is the cash figure?
Involuntary bumping calculator
200% or 400% of your fare, capped at $1,075 or $2,150, payable by cash or check the same day. The caps are ceilings on the percentage, not flat awards.
My bag is still missing. When does the fee have to come back?
Bag fee refund clock and baggage claims
Enter when you deplaned and get the exact minute your checked bag fee is owed back under 14 CFR § 260.5 — plus what a lost bag is actually worth.
The airline says call the agency and the agency says call the airline.
Agency ticket custody check
What each airline's Conditions of Carriage promise when they cancel a flight you bought on Expedia, Booking.com or Kiwi — quoted, with the clause number.
Will this bag get taken off me at the gate?
Carry-on size checker
Southwest allows 24 × 16 × 10 inches where Delta stops at 22 × 14 × 9, no two published under-seat limits agree, and two carriers sell fares that include no overhead bag at any size. Enter your bag and read the airline's own sentence back.
My flight leaves Tijuana at 6:40am. Can I walk across tonight?
CBX crossing window
The San Diego–Tijuana bridge is time-boxed both ways and differently in each: 24 hours before a departure, 2 hours after an arrival, and the counters shut an hour before your flight. Enter the flight time and get your window.
They moved my flight three hours. Can I refuse it and get my money back?
Schedule change refund checker
Three hours domestic and six international make a nonrefundable ticket refundable — but so do a different airport, an added connection or a downgrade, with no clock attached. Put both itineraries in and see which of the seven grounds you meet.
I know what I am owed. Now write the letter.
Claim letter templates
Copy-paste templates for a US DOT refund, a PROFECO claim in Spanish, an involuntary bumping cash demand and a baggage claim. Free, no signup, every figure cited.
Whether your connection is possible
71 terminal pairs across four hubs, each costed from the airport’s own published transfer figure rather than from a minimum connection time nobody will show you the source for.
Stuck on hold?
Talk to an independent agent instead
Airline phone queues and chatbots are where a rebooking stalls. Our agents work these routes daily and will look at what is actually available, walk through the letter you are about to send, and tell you what a desk agent will and will not do. We are not the airline and we do not file claims for you — the templates above are yours to send.
FAQ
About these tools
What they cover, where the figures come from, and what they deliberately leave out. This is sourced information, not legal advice.
Are these tools free, and do I have to sign up?
All of them are free and none asks you to create an account or enter a booking reference. They run in your browser, and the letter templates are copy-paste rather than emailed to you.
Where do the numbers come from?
Compensation figures are quoted from the statute or regulation that sets them, with the citation on the page — 14 CFR part 250 and 254 in the US, Regulation 261/2004 in the EU, its retained form in the UK, and the Ley de Aviación Civil in Mexico. Airport transfer times come from each airport's own published transfer page, with the date we last checked it. Where a figure is our own allowance rather than a published one, the page says so on the line it appears on.
Why is there no minimum connection time here?
Minimum connection times are filed by carriers and airports into licensed industry feeds, and the figures circulating on the open web for a single airport disagree with each other by half an hour. Rather than pick one, the layover tools build the connection out of components that each trace to something the airport or airline publishes itself, and show you the arithmetic.
Do these tools cover flights outside the United States?
The compensation checker covers US, EU, UK and Mexican rules, including the case where two regimes apply to one ticket. The layover guides currently cover four US hubs — DFW, IAH, MIA and LAX — because those are the airports whose transfer figures we have verified against the operator.