Is your LAX layover actually long enough?

Subject: 14 CFR § 259.5(a) — services due after a misconnection on [FLIGHT NUMBER], [CONFIRMATION CODE]

To whom it may concern,

On [FLIGHT DATE] I travelled on American Airlines flight [FLIGHT NUMBER], [ROUTE], under confirmation code [CONFIRMATION CODE] in the name [YOUR NAME]. That flight arrived late and I missed my connection on flight [MISSED FLIGHT NUMBER]. The reason given for the delay was: [REASON GIVEN]. On that reason the disruption was within your control rather than caused by weather or air traffic control.

14 CFR § 259.5(a) provides that each covered carrier "must adopt a Customer Service Plan ... and adhere to the plan's terms". 14 CFR § 259.5(b)(14) requires that plan to identify "the services it provides to mitigate passenger inconveniences resulting from flight cancellations and misconnections".

Your published Customer Service Plan states:

    "A voucher for an approved hotel with available rooms if you are delayed overnight if you're away from your city of residence."

    "Transportation to a hotel and back to the airport by hotel shuttle / third-party transportation service, or a transportation voucher."

    "Meal vouchers if your delay is 3 or more hours after your scheduled departure."

I am requesting those services now. Specifically: hotel accommodation for the night I was delayed, ground transportation to and from that hotel, and the meal provision your plan describes. Your plan conditions these on a request being made. This letter is that request.

I note your plan excludes events beyond your control: "If the delay or cancellation is caused by events beyond our control (like weather), you are responsible for your own overnight accommodations, meals and incidental expenses." That exclusion does not reach this disruption, for the reason stated above.

Where I have already paid these costs myself, they are: [COSTS INCURRED]. I am requesting reimbursement of those amounts.

Please confirm in writing what you will provide, or your reason for declining. If you decline, I will file a complaint with the US Department of Transportation Aviation Consumer Protection Division, which enforces § 259.5(a).

Sincerely,
[YOUR NAME]

Subject: 14 CFR § 259.5(a) — services due after a misconnection on [FLIGHT NUMBER], [CONFIRMATION CODE]

To whom it may concern,

On [FLIGHT DATE] I travelled on Delta Air Lines flight [FLIGHT NUMBER], [ROUTE], under confirmation code [CONFIRMATION CODE] in the name [YOUR NAME]. That flight arrived late and I missed my connection on flight [MISSED FLIGHT NUMBER]. The reason given for the delay was: [REASON GIVEN]. On that reason the disruption was within your control rather than caused by weather or air traffic control.

14 CFR § 259.5(a) provides that each covered carrier "must adopt a Customer Service Plan ... and adhere to the plan's terms". 14 CFR § 259.5(b)(14) requires that plan to identify "the services it provides to mitigate passenger inconveniences resulting from flight cancellations and misconnections".

Your published Customer Commitment states:

    "Provide complimentary hotel accommodations at Delta-contracted facilities, based on availability, as well as complimentary ground transportation to and from the hotel, if you are inconvenienced overnight while away from your home or destination."

    "Provide a meal or meal vouchers, if a cancellation or delay results in waiting 3 or more hours beyond the scheduled departure time."

I am requesting those services now. Specifically: hotel accommodation for the night I was delayed, ground transportation to and from that hotel, and the meal provision your plan describes.

Where I have already paid these costs myself, they are: [COSTS INCURRED]. I am requesting reimbursement of those amounts.

Please confirm in writing what you will provide, or your reason for declining. If you decline, I will file a complaint with the US Department of Transportation Aviation Consumer Protection Division, which enforces § 259.5(a).

Sincerely,
[YOUR NAME]

Subject: 14 CFR § 259.5(a) — services due after a misconnection on [FLIGHT NUMBER], [CONFIRMATION CODE]

To whom it may concern,

On [FLIGHT DATE] I travelled on United Airlines flight [FLIGHT NUMBER], [ROUTE], under confirmation code [CONFIRMATION CODE] in the name [YOUR NAME]. That flight arrived late and I missed my connection on flight [MISSED FLIGHT NUMBER]. The reason given for the delay was: [REASON GIVEN]. On that reason the disruption was within your control rather than caused by weather or air traffic control.

14 CFR § 259.5(a) provides that each covered carrier "must adopt a Customer Service Plan ... and adhere to the plan's terms". 14 CFR § 259.5(b)(14) requires that plan to identify "the services it provides to mitigate passenger inconveniences resulting from flight cancellations and misconnections".

The commitments United Airlines has recorded with the US Department of Transportation include:

    "Complimentary hotel accommodations for any passenger affected by an overnight delay"

    "Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay"

    "Meal or meal cash/voucher when flight delay results in passenger waiting for 3 hours or more"

I am requesting those services now. Specifically: hotel accommodation for the night I was delayed, ground transportation to and from that hotel, and the meal provision your plan describes.

Where I have already paid these costs myself, they are: [COSTS INCURRED]. I am requesting reimbursement of those amounts.

Please confirm in writing what you will provide, or your reason for declining. If you decline, I will file a complaint with the US Department of Transportation Aviation Consumer Protection Division, which enforces § 259.5(a).

Sincerely,
[YOUR NAME]

Subject: 14 CFR § 259.5(a) — services due after a misconnection on [FLIGHT NUMBER], [CONFIRMATION CODE]

To whom it may concern,

On [FLIGHT DATE] I travelled on Southwest Airlines flight [FLIGHT NUMBER], [ROUTE], under confirmation code [CONFIRMATION CODE] in the name [YOUR NAME]. That flight arrived late and I missed my connection on flight [MISSED FLIGHT NUMBER]. The reason given for the delay was: [REASON GIVEN]. On that reason the disruption was within your control rather than caused by weather or air traffic control.

14 CFR § 259.5(a) provides that each covered carrier "must adopt a Customer Service Plan ... and adhere to the plan's terms". 14 CFR § 259.5(b)(14) requires that plan to identify "the services it provides to mitigate passenger inconveniences resulting from flight cancellations and misconnections".

The commitments Southwest Airlines has recorded with the US Department of Transportation include:

    "Complimentary hotel accommodations for any passenger affected by an overnight delay"

    "Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay"

    "Meal or meal cash/voucher when flight delay results in passenger waiting three hours or more"

I am requesting those services now. Specifically: hotel accommodation for the night I was delayed, ground transportation to and from that hotel, and the meal provision your plan describes.

Where I have already paid these costs myself, they are: [COSTS INCURRED]. I am requesting reimbursement of those amounts.

Please confirm in writing what you will provide, or your reason for declining. If you decline, I will file a complaint with the US Department of Transportation Aviation Consumer Protection Division, which enforces § 259.5(a).

Sincerely,
[YOUR NAME]